Continues to Expand: Promotes 5, Adds 3 to Leadership Team

HUDSON, OH – Millennium expands… Millennium Capital and Recovery Corporation (Millennium) – nationwide recovery management and skip tracing firm – and 2017 Kaizen Award recipient – has announced the promotion of several key company leaders:

  • Jeffrey Marsh has been promoted to Chief Managing Officer and Executive Vice President
  • Scott Wilson has been promoted to Chief Operating Officer and Senior Vice President
  • Geoff Pope has been promoted to Chief Compliance and Technology Officer
  • Michael Upperman has been promoted to Managing Director of Operations
  • Rick O’Connell has been promoted to Managing Director of Operations

In addition, several new senior managers have joined Millennium in key leadership positions:

  • Diana Moeglin has joined as Vice President of Business Services
  • Rhonda Nixon has joined as Managing Director of Operations
  • Jason Nemec has joined as Director of Operational Excellence

Millennium announced the expanded breadth and depth of its senior management team as next steps in its pursuit of excellence for auto finance captives and America’s Top 50 consumer lenders in all key partnership areas: best in class performance, service excellence, and industry-leading compliance.

Welcome to the new Millennium

“Welcome to the new Millennium,” Millennium’s president Jayne Bronchetti said.

“This new leadership team, as Millennium expands, is at the forefront of transforming the recovery management industry through Millennium’s propriety approach leveraging business intelligence, and intelligent automation to maximize recovery performance, reduce losses, and streamline the recovery process for brand name consumer lenders,” Bronchetti added.

Leadership Promotions

In his new role, the company emphasized that Jeff Marsh who joined Millennium in 2015, will lead the company’s long-term business strategy to add value to its customers and to champion its efforts to transform the industry while overseeing its leadership team and continuing to expand its business development and growth. Marsh was named one of the “Trailblazer’s, Innovators and Disruptors” in the auto finance industry by Subprime Auto Finance News in 2016.

Scott Wilson joined Millennium in 2017 as Vice President of Operations and has led the development of the company’s internal systems, including both predictive analytics and ongoing automated intelligence initiatives. Wilson oversees the recovery operations and performance metrics at Millennium and is a key force in the pursuit of its intelligent automation initiatives.

The company said Geoff Pope’s leadership in compliance and technology have earned him the promotion to Chief Compliance and Technology Officer. Among other credential’s, Pope completed the NAF (National Automotive Finance) Association’s Consumer Credit Compliance Certification Program and oversees the company’s SOC2 Type2 audit program – Millennium is completing its 7th consecutive SOC2 Type2 audit this next month.

Maximizing recovery and reducing losses for lenders has been the primary focus for Michael Upperman and Rick O’Connell, and as Managing Directors of Operations, the two directors have been tasked with completely overhauling Millennium’s internal process to reduce losses further for lenders, capitalize on the available technologies, and provide great efficiency in the process.

The company is pleased to announce the appointment of Diana Moeglin to Vice President of Business Services. Moeglin holds a Bachelor of Science degree in Industrial Engineering from Purdue University and brings an extensive experience in the transportation and automotive industry to the company. She will oversee the company’s pre- and post-recovery operations.

Leadership Additions

Rhonda Nixon has joined Millennium, also as a Managing Director of Operations, with a great deal of lender experience, having been an AVP and Regional Collections Manager and other roles with Wells Fargo Dealer Services for the past 12 years. Nixon also has experience in loan servicing and collections with First Investors Financial Services Corporation and Union Acceptance Corp. Nixon has a Bachelor of Science in Finance from Indiana University.

Millennium also created the key position of Director of Operational Excellence which has been filled by Jason Nemec. Nemec is a wealth of knowledge in operational excellence from his roles at Huntington Bank, KeyBank, Citi, First Merit, and National City Bank. His role is focused on dismantling existing processes and re-engineering them to optimize performance and efficiency for Millennium and its customers. Nemec has a Bachelor’s degree from the University of Toledo.

Millennium is leading a workshop session at Used Car Week 2018 in Scottsdale, Arizona “How Intelligent Automation is Transforming the Recovery Industry” featuring industry thought leaders with the latest on technology in the sector. Millennium is also moderating the much anticipated “Forwarder Panel” discussion at the event as well, with some of the leading national recovery management firms’ and lenders’ perspectives on technology and the evolution of the “forwarding” industry.

Seven months ago, Millennium received the prestigious Kaizen Award from Toyota Financial Services (TFS). The Hudson, Ohio based firm was recognized for its continuous innovation and pursuit of excellence in the recovery and skip tracing space.

About Millennium Capital and Recovery Corporation® (MCRC)
Millennium Capital and Recovery Corporation was founded in 1999 and is a leader in the recovery management industry serving auto finance captives and large consumer lenders on a national basis. The Company provides a full-range of services that include nationwide recovery management, skip tracing, impound negotiation, transportation, and industry-leading proprietary ComplianceFIRST SolutionsTM program. Millennium is a Women’s Business Enterprise (WBE) and has achieved the Service Organization Controls (SOC 2) Type 2 Internal Audit certification for six consecutive years. Headquartered in Hudson, OH, a suburb of Cleveland, Millennium is a privately-held company. For more information, visit or call 877.500.6272.